The Beginner’s Guide to Crystals Penguin Random House Shop Online

Fast Shipping and Professional Packing

We offer a wide range of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse personnel are highly skilled and will pack your products according to our exact and precise specifications. Before shipment, all items will be thoroughly examined and secured. We ship to thousands of customers every day from all over the world. This is an indication of our determination to become the largest online retailer worldwide. These warehouses are in Europe just as they are in USA.

Please note that orders with more than one item are processed according to the item.

Prior to shipping, our team will perform a thorough inspection on the products you have ordered. Today, the majority orders will be shipped within 48 hours. The delivery time is estimated to be between 3 and 7 days.

Returns

The inventory is always changing and we do not fully manage it because multiple stakeholders are involved, including our warehouse and factory. The actual inventory may be changed at any time. Please understand it may happen that your order will be out of stock after your order has been made.

Our policy is valid for 30 days. Unfortunately, if 30 days have passed after you bought your item, we will not be able to offer you a return or exchange.

The item should not be used and in its original condition. It must also be in the original package.